Loofah on a Rope

All hairstyling tools include a 1-year warranty.

Please make sure you register your hair tool within 30 days of purchase and keep a copy of the receipt.

We currently only ship in Canada and USA.

Please allow 1-3 business days for order processing.

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday or Sunday are processed on the following business day.

Flat-rate Shipping in Canada and the USA.

FREE Shipping on orders over U$99.00 after discounts and taxes.

Shipping Hair Dyers To The USA: Unfortunately, at this time, we cannot ship Hair dryers to the USA.

Our office, warehouse and Vancouver store/ showroom will be closed over the holiday period from Monday, December 26th until Tuesday, January 3rd, when we will start processing orders again.

We will continue to accept orders online, but they will be processed from January 3rd, not between December 26th and January 2nd.

Please ensure you place your orders, ideally in advance of the following cut-off dates.

Side note: these dates are subject to change if adverse weather conditions impact our ability to ship orders.

• British Columbia: Monday, December 19th. 
• All other provinces: Friday, December 16th.
• Washington, Oregon, Idaho, Thursday, December 18th. 
• All other states: Friday, December 15th.

Thank you, if you have any queries or questions, don't hesitate to Contact us.

Danger

Do not use styling tools in the presence of water or while bathing, showering or washing. If the styling tool falls into water while plugged in, do not retrieve it unless the primary power source shut off. Never use styling tools with bare or wet feet, as this could cause electrical shock or injury.

Burns

The styling tool is sweltering hot and can burn your skin. Do not touch any heated element while the styler is plugged in. Be sure to give the styling tool sufficient cooling time.

If you do experience a burn, stop styling and tend to it immediately. Always use a heat resistant protection glove for hair styling if offered.

Be sure to turn the styling tool "off" after every use. Never leave a styling tool unattended when plugged in or turned "on".

Do not set a styling tool down near flammable surfaces or on top of delicate materials, plastics or any other materials sensitive to heat.

If you must set the styling tool down while plugged in, do so only on a heat resistant surface.

Defects

Always inspect your styling tool before use and do not use if any section appears to be damaged.

Don't hesitate to get in touch with us for any warranty repairs.

Relaxus Beauty is not responsible for any damages caused by improper or unintended use.

Any warranty claim requires an original purchase receipt and detailed pictures of your styling tool.

Storage

When you finish using your styling tool, unplug it and give it time to cool before storing.

Do not wrap the cord around your styler, as this may loosen the connection or cause fraying. Handle the cord gently and avoid sharp bending and twisting.

Store in a safe, dry location for future use, out of children's (and pets) reach.