Returns & Exchanges

General Guidelines:

• All items must be in resellable condition, unopened, unused, and in their original packaging to be eligible for a refund.
• Returns must be initiated within 30 days of the original purchase date.

Return Eligibility:

• Personal Care items that have been opened, used, or are not in their original packaging are not eligible for a refund due to sanitary reasons. We are unable to accept returns of used items for the health and safety of our customers.
• To be eligible for a refund, all items must be in the same condition as when they were purchased, including all accessories and manuals, and free from any signs of wear or damage.

Non-Refundable Items:

• Any items that have been opened, used, or are not in their original packaging will not be eligible for a refund.
• Shipping charges, including the original shipping fees for the order, are non-refundable unless the return is due to an error on our part.

Manufacturing Defect

Don't hesitate to contact us if your item stops working due to the manufacturer's defect; confirm where purchased, and provide a copy of a receipt and the nature of the fault.

 

 

Exchanges:

• Due to the sanitary nature of our items, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately. We will provide assistance and arrange for a replacement or refund based on the specific situation.

We reserve the right to refuse any return that does not comply with the above guidelines or appears to be fraudulent.